Terms & Conditions

Payments

Payments are accepted via Zelle, Cashapp and PayPal

You will be sent an invoice from WG Graffix

You do NOT need to have an account in order to make a payment. There is an option on the invoice to pay via credit card, debit card, or electronic check.

A 75% non-refundable deposit is required before we begin on a project. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all monies paid are retained by WG Graffix Design Agency and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

The remaining balance will be invoiced upon completion of the job

Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below)

Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images until we have client approval)

Original image files will not be emailed until the full balance has been paid

Additional charges (for site builds) will be applied if the client needs additional work that is outside of the original quote or package specifications.

Client has 10 days to make their final payment or a $100 late fee will be applied for every week that the client is late after that time

Additional Charges

Some things may fall outside of the scope of a project in our package pricing, such as:

SEO Services

Graphics such as optins, sidebar graphics, etc

Additional Coding & Customizations of a theme such as changing the original layout of a premium template and adding additional widget sections or tables which require the help of our coder. Some themes are easier to update than others but we will be very clear in our communication if something like this does come up. We will not make any changes that incur additional charges, unless we receive client approval first.

Cancellation

Projects that are canceled at least 30 days prior to the start date may be rescheduled at the end of our queue. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.

Refunds

Due to the custom nature of our work, WG Graffix Design Agency does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.

Project Timeline

We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.

Rush Jobs

If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 3 day time frame. You would be charged an additional 50% on the total.

Design Process

You will be required to fill out a detailed design questionnaire which will help us identify your needs

The initial estimated time frame will be extended if it is difficult to contact you during the design process. We suggest that you provide additional means of contacting you such as Facebook, Twitter, Skype, etc.

We provide an estimated price breakdown once we receive your completed questionnaire. Prices are subject to change.

Logo Designs

We DO Provide (high resolution) image files including .jpeg image files (white background) and .png image files (transparent background)

We can also provide Vector files (.eps / .svg) for an additional $25 fee per design.

We DO NOT provide editable image files such as .psd or .ai. (if you need edits or changes to your graphics in the future, we would be happy to help you for a minimal fee). We would be happy to provide you with each separate element of your graphic (s) in separate image files. For instance if your logo has both wording & graphics, we can create separate image files for each to be used as you wish.

We do digital illustration, so we can create custom illustrations / cartoons from scratch.

Revisions / Concepts

Our prices include 1 major revision on the design of your choice. Each additional revision or new concept is $25 . If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.

Website Copyright & Credit

The copyright for your site is transferred to you upon delivery. The site design must be kept intact and not altered after installation. If you want to make changes to your design after installation, contact us. Another designer may not make changes to the custom theme design without express permission from WG Graffix Design Agency. If you choose to remove any portion of the design, you must remove the complete design and use a new WordPress theme. You may not continue to use a premium theme provided as part of our design.

You may provide your own photos or stock images for use in your design. If you choose stock images, you are responsible for compliance with license/photography copyrights. We are not liable for photos or design elements you provide.

The WG Graffix Design Agency credit must be kept in the footer as long as you are using the design.

Communication

We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, We are known to respond right away (usually that day or at least within 24 hours).

We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.

Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.